1. Returns

At Rahman Online Mart, customer satisfaction is our top priority. However, due to the perishable nature of our food products (such as honey, honeynuts, and ghee), we do not accept returns once an order has been delivered.

If you receive a damaged, defective, or incorrect item, please check and inform us immediately while the delivery man is still present. All issues must be reported at the time of delivery to ensure proper assistance.

2. Refunds & Replacements

We offer refunds or replacements in the following situations:

– Damaged or Spoiled Products:
If your order arrives damaged or spoiled, please provide a clear photo of the product and its packaging.

– Incorrect Item Received:
If you receive the wrong product, contact us while the delivery man is there with your order details.

– Missing Items:
If an item is missing from your order, please inform us immediately upon delivery.

3. How to Request a Refund or Replacement

To request a refund or replacement, please call us at:
📞 +8801723718618

Our team will review your request and respond as quickly as possible, God willing.

4. Non-Refundable Items

We do not provide refunds for the following:

– Products that were not stored or handled properly after delivery
– Orders with incorrect shipping or contact details provided by the customer
– Items purchased during discounts, clearance, or promotional sales (unless damaged or defective)

Thank You for Choosing Rahman Online Mart

We appreciate your trust in us and are committed to ensuring quality, honesty, and customer care in every order you place.